NCC Addresses Quality of Service Issues in Abuja‎

‎By Chioma Obinagwam
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‎The Nigerian Communications Commission (NCC) is aware of the recent Quality of Service (QoS) challenges affecting telecommunications subscribers in Abuja, which have adversely impacted user experience.
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‎The Commission is actively working with key stakeholders and licensed operators to resolve these issues. The disruptions primarily stem from interruptions in diesel supply to IHS Nigeria Limited, the infrastructure provider responsible for powering base stations for Airtel and MTN in the affected areas.
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‎These supply challenges arose due to actions by the National Oil and Gas Suppliers Association (NOGASA), resulting in power shortages and subsequent service outages at various telecom sites in Abuja.
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‎The NCC remains firmly committed to delivering reliable and seamless communication services across Nigeria and underscores the vital role of stable power supply in maintaining high-quality telecommunications.
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‎To address the situation, the Commission is engaging relevant parties to resolve the diesel supply constraints and pursue long-term solutions. We call on all involved stakeholders to collaborate promptly in eliminating these bottlenecks impacting essential telecom infrastructure.
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‎Despite these temporary difficulties, the NCC is dedicated to promoting a robust environment for the sustained growth of Nigeria’s telecommunications sector. Proactive measures, including facilitated discussions among operators and suppliers, are underway to swiftly restore optimal service levels.
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‎The Commission will continue to monitor developments closely and provide updates to the public on progress toward full service restoration in Abuja.
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‎We appreciate the patience and understanding of subscribers during this period and reaffirm our resolve to ensure high-quality telecommunications services nationwide.