By Chioma Obinagwam
Zenith Bank Plc has been trolled by tweeps who were stranded due to inability to carry out transactions owing to alleged network downtime of the bank’s App.
Confiance News gathered from micro-blogging platform, Twitter, on Sunday.
Some of their complaints include alleged indiscriminate debits on their accounts; inability to access the app for transactions; alarming sms charges, among others.
Confiance News, however, handy to collate some of the complaints levelled against Zenith Bank by its customers.
Dear Zenith bank, let’s not go through this route Abeg 🤦♀️🤦♀️
First I’ve been debited severally since Friday when the transaction is showing declined and there’s still no reversal, I can’t recharge my line, transfer money or use your slow app btw @ZenithBank— Chukwufumnanya (@Favy_c) May 30, 2022
Another tweep known as ɥɐʎǝǝɹnN on Twitter advised,
“I really think Zenith bank should quit banking and open a restaurant or something.”
I really think Zenith bank should quit banking and open a restaurant or something
— ℕ𝕦𝕣𝕖𝕖𝕖𝕖 𝔹𝕒𝕓𝕪🌶️ (@Nureeyyahh) May 30, 2022
Confiance News gathered that as at Monday most of its customers were yet to access the App.
Reacting, ade jedi said, “what is the problem with you people, Monday morning when business is meant to kick off, your mobile app won’t work leaving us stranded unable to perform any transaction. This is worst than the worst🤬🤬🤬🤬.”
https://twitter.com/adejedi/status/1531533223104323584
“This is rubbish
For the past 3 days my app has not been working
Bullshit
People’s business are pending because of your app problem
I regret ever having an account with you,” Victory Emeri lamented on Twitter.
Gentlefire decried his plight with a show of evidence.
He said, “@ZenithBank I almost fell cause of you guys this morning.
See.”
https://twitter.com/okvickz/status/1531528583948140544
“Better do something about it. Na so dem for take clear my account this monrning,” he continued.
https://twitter.com/okvickz/status/1531528617246720000
“This frustration is crazy. How do you have money and can’t access it
@ZenithBank
what is it?🤦🏽♂️,” Another tweep bemoaned.
This frustration is crazy. How do you have money and can’t access it @ZenithBank what is it?🤦🏽♂️
— Mr Steez! (@DanAbiaaa) May 31, 2022
Reacting to the numerous complaints, the bank took to its official Twitter handle to appeal to its customers to send Direct Messages (DMs) on their issues while it worked on resolving the network downtime.
“Kindly be informed that the App is currently unavailable. However, our support team are currently working it,” it tweeted.
Kindly be informed that the App is currently unavailable. However, our support team are currently working it.
— Zenith Bank (@ZenithBank) May 31, 2022
Some of the customers who sent DMs to the bank on their matter were still not attended to.
Sally Suleiman, recounted how the bank ignored her DMs on Twitter.
“Been waiting for someone to respond to me on Zenith bank online chat for 2hours now, not responding to DMs too. Zenith has showed us pepper today,” she lamented.
Although, the bank had promised to address the issue, more complaints continued to pour in on Twitter even as at when the reported was filed.
Zenith Bank is a leading multinational financial service provider based in Nigeria with a Market Capitalisation of over N789. 62 billion.
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