Why NCC plans to unveil incident reporting guidelines

By Chioma Obinagwam

As part of efforts towards fostering as consumer-centric telecom industry, the Executive Vice Chairman of the Nigerian Communications Commission (NCC), Aminu Maida, has said he will soon unveil Major Incident Reporting Guidelines, which will keep consumers abreast of happenings impacting their network.

Confiance News learnt from a speech made by Maida at 93rd Consumer Parliament in Abuja, Nigeria’s capital on Monday.

He said,”I want to reaffirm the Commission’s commitment to transparency and accountability within the sector. The Commission is finalizing our Major Incident Reporting Guidelines, which will require operators to inform consumers of major incidents impacting their networks, with these reports also accessible on our website.”

Maida, who is also the Chief Executive Officer (CEO) of NCC, disclosed that it will provide coverage maps detailing operators’ network strength across the country.

“These maps will indicate coverage gaps, service quality, and signal strength, allowing consumers to make more informed choices when selecting an operator.These maps will indicate coverage gaps, service quality, and signal strength, allowing consumers to make more informed choices when selecting an operator,” he added.